Refund policy

RETURNS & REFUND POLICY
Last updated: 26 October 2026

At FolioTCG (trading as MRK-ECOM LTD) we want you to feel confident in every purchase. Please read this policy before ordering.

Your Right to Cancel
If you are a customer in the United Kingdom buying online, you have the right to cancel your order for any reason within 14 days of receiving it. To cancel, email hello@shopfoliotcg.co.uk with your order number within 14 days of delivery. You must then send the item back to us within 14 days of telling us you wish to cancel.

Returned items should be in the condition you received them, in their original packaging, and unopened where possible. Please take reasonable care of them while they are with you.

Return postage costs are your responsibility unless the item is faulty or we sent the wrong item. We recommend a tracked service, as you are responsible for the item until it reaches us.

Your Refund
We will refund the price of the item and the standard delivery charge you paid. If you chose a faster delivery option than our standard service, we will refund the cost of standard delivery only.

We will refund you within 14 days of receiving the returned item, or within 14 days of you providing proof that you have posted it, whichever is earlier. Refunds go to the original payment method.

Opened Products
Sealed trading card game products (such as booster boxes, packs and collections) are valued as sealed products. You may inspect an item to check what it is and that it works, but if a sealed product has been opened or handled more than is needed to do that, its value falls. In that case we may deduct the reduction in value from your refund. We will tell you the amount and the reason before refunding.

Pre-Orders
If you have placed a pre-order and we are unable to fulfil it, you will receive a full refund automatically. No action is needed from you. To cancel a pre-order before it is dispatched, email hello@shopfoliotcg.co.uk and we will refund you in full. After delivery, your 14-day right to cancel applies as set out above.

Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or not as described, or we sent the wrong item, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. You can reject the item for a full refund within 30 days of delivery. Email hello@shopfoliotcg.co.uk with your order number and clear photos, and we will pay the return postage. Nothing in this policy affects your statutory rights.

When a Refund May Not Be Available
We are unable to refund: items returned after the 14-day cancellation period (unless faulty); items damaged by the customer; and items returned without their original packaging. Where an item has lost value because it was handled or opened beyond what is needed to inspect it, we may deduct that loss as described above.

Managing Your Return
To request a return, email hello@shopfoliotcg.co.uk with your order number and details. We will confirm the return address and next steps.

Return Address
FolioTCG, Mailbox 102, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU.

Contact Us
hello@shopfoliotcg.co.uk | 01733 590304