FAQ
What TCGs do you stock?
We stock sealed products across a wide range of trading card games including Pokémon, Magic: The Gathering, Yu-Gi-Oh!, One Piece, Lorcana, Dragon Ball Super, Star Wars: Unlimited, Flesh and Blood, Sorcery: Contested Realm and many more. We are constantly expanding our range.
Are your products sealed and authentic?
Yes. Every trading card product we sell is sealed and in its original manufacturer packaging. We source our stock from UK suppliers and wholesale partners. Sealed & Authentic — Every Order.
What is a Booster Box?
A Booster Box is a sealed box containing multiple booster packs from a TCG set. The number of packs varies by game and set. For example, a Pokémon Booster Box typically contains 36 packs, while a Yu-Gi-Oh! Booster Box contains 24 packs. Buying a full box usually works out cheaper per pack than buying packs individually.
What is an Elite Trainer Box?
An Elite Trainer Box (ETB) is a premium Pokémon TCG product containing booster packs, card sleeves, dice, condition markers and a collector’s box. ETBs are a popular all-in-one product for players and collectors alike.
What is a Half Booster Box?
A Half Booster Box contains 18 booster packs, half the contents of a full Booster Box. They offer a great middle ground for collectors who want more packs than a single purchase but aren’t ready to commit to a full box.
What is a Collector Booster Box?
A Collector Booster Box is a premium MTG product containing packs specifically loaded with foil cards, alternate art treatments and rare card variants. They are designed for collectors chasing the most premium versions of cards.
Do you sell single cards?
No. We specialise in sealed products only. We do not sell individual cards.
What condition are your products in?
All trading card products are brand new and sealed in original manufacturer packaging.
PRE-ORDERS & BACK IN STOCK
What is a pre-order?
A pre-order allows you to secure an upcoming product before it releases. We dispatch pre-orders as soon as stock arrives with us, which is typically on or around the official release date. Payment is taken at the time of ordering. Release dates are set by the manufacturer and can change.
What is Back in Stock?
Our Back in Stock section features older or harder to find products that we have managed to source. Stock levels are limited, so order quickly to avoid missing out.
When will my pre-order ship?
Pre-orders are dispatched as soon as stock arrives with us, typically on or around the official release date. You will receive a shipping confirmation email with tracking information when your order is on its way. If we can’t fulfil a pre-order, we will tell you straight away and refund you in full.
Can I cancel a pre-order?
Yes. You can cancel a pre-order at any time before it has been dispatched by contacting us at hello@shopfoliotcg.co.uk.
SHIPPING & DELIVERY
How much does delivery cost?
We deliver across the UK with Royal Mail. Standard delivery (about 3 business days) is £1.99 for parcels up to 100g, £4.49 for 101g to 2kg, £8.99 for 2kg to 10kg and £13.49 for 10kg to 20kg. Express (about 2 business days) is £5.49 up to 2kg, £7.49 for 2kg to 10kg and £14.49 for 10kg to 20kg. Next Day by 1pm, if ordered by 2pm, is £11.99 up to 500g, £12.99 for 501g to 1kg and £16.99 for 1kg to 2kg. The exact cost for your order is shown at checkout. We do not currently offer free delivery.
How long does delivery take?
We aim to dispatch orders within 1 to 2 working days of payment being confirmed. Delivery times depend on the option you choose (see above), are estimates only, and run from the date of dispatch.
Do you offer tracked shipping?
Yes. All orders are sent via Royal Mail Tracked or an equivalent tracked service. You will receive a tracking number when your order is dispatched.
Do you ship internationally?
We currently ship to UK addresses only. International shipping may be available in the future.
Can I track my order?
Yes. You will receive a tracking number by email when your order is dispatched. Use this to track your delivery on the Royal Mail website.
RETURNS & REFUNDS
What is your returns policy?
We accept returns on sealed products within 14 days of delivery, provided the item is unused and in its original sealed condition. Please contact us at hello@shopfoliotcg.co.uk before returning any item. Full details are in our Refund policy.
What if my order arrives damaged?
If your order arrives damaged, please photograph the damage and contact us at hello@shopfoliotcg.co.uk as soon as possible, ideally within 2 business days of delivery. We will investigate and arrange a replacement or refund where appropriate.
What if I receive the wrong item?
Please contact us straight away at hello@shopfoliotcg.co.uk with a photo of the item received. We will arrange for the correct item to be sent as quickly as possible.
PAYMENT & SECURITY
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay and PayPal via our secure Shopify checkout.
Is it safe to pay on your website?
Yes. Our store is secured with SSL encryption, and all payments are processed through Shopify’s secure payment gateway. We never store your card details.
LOYALTY & GIFTS
Do you have a loyalty programme?
Yes. We offer a loyalty points programme where you earn points on every purchase. Points can be redeemed for discounts on future orders. Create an account to start earning today.
Do you sell gift cards?
Yes. We offer FolioTCG gift cards in a range of denominations. Perfect for the collector in your life. Find them in our Gift Cards section.
CONTACT
How do I contact FolioTCG?
You can reach us by email at hello@shopfoliotcg.co.uk or by phone on 01733 590304. We aim to reply to all enquiries within 2 working days.
