Privacy policy

PRIVACY POLICY
Last updated: 26 October 2026

FolioTCG is a trading name of MRK-ECOM LTD (Company No. 16527293, VAT No. GB516399957). This policy explains how we collect, use and protect your personal information when you shop at shopfoliotcg.co.uk. MRK-ECOM LTD is the data controller. We are registered with the Information Commissioner's Office (ICO).

Information We Collect
When you shop with us or contact us, we collect: your contact information, including your name, billing and shipping address, email address and phone number; your order information, including products purchased, returns and cancellations; payment information, which is processed securely by Shopify and our payment providers (including PayPal) — we do not store your full card details; device and usage information, including your IP address, browser type and the pages you view; your loyalty account activity if you use Folio Rewards; and any messages or communications you send us.

How We Use Your Information and Why
We use your information to process and deliver your orders, to send order confirmations, shipping updates and support replies, and to handle returns and refunds. This is necessary to carry out our contract with you.
We use your information to prevent fraud, keep our store secure, keep accounting records and comply with our legal obligations, including tax law.
We use your information to understand how our website is used and to improve it, and to measure and improve our advertising, including showing our adverts to people who have visited our website. Where this uses cookies or similar technologies, we do it only with your consent (see Cookies below).
We send marketing emails only where you have opted in. We send these using Shopify Email. You can unsubscribe at any time using the link in any email or by contacting us.

Who We Share Your Information With
We share your information only where necessary, with: Shopify, which hosts our store, processes orders and payments, and provides Shopify Email; PayPal and other payment providers; Royal Mail and other delivery services, who receive your name, address and contact details to deliver your order; Google (Google Analytics and Google Ads), which help us understand how our website is used and measure and improve our advertising; Meta (Facebook and Instagram), through the Meta Pixel, and TikTok, through the TikTok Pixel, which help us measure and improve our advertising; Trustpilot, if you are invited to leave a review; and the provider of our Folio Rewards loyalty programme. We may also share information where required by law. We do not sell your personal information.

Cookies and Similar Technologies
Our website uses cookies and similar technologies. Essential cookies are needed for the store and checkout to work. Analytics and advertising cookies and pixels, including Google Analytics, Google Ads, the Meta Pixel and the TikTok Pixel, are used only if you accept them in our cookie banner. You can change or withdraw your choice at any time using the cookie settings on our website or through your browser settings.

Transfers Outside the UK
Some of the providers named above, including Shopify, Google, Meta and TikTok, may process your information outside the United Kingdom. Where they do, we rely on appropriate safeguards required by UK data protection law, such as approved international data transfer arrangements.

Data Retention
We keep your personal information only for as long as we need it for the purposes above. Order and accounting records are kept for at least 6 years in line with His Majesty's Revenue and Customs (HMRC) requirements. Marketing information is kept until you unsubscribe. Messages you send us are kept for as long as needed to deal with your enquiry and any follow-up.

Your Rights
Under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 you have the right to: access the personal information we hold about you; have inaccurate information corrected; ask us to delete your information in certain circumstances; ask us to restrict how we use it; object to certain types of processing, including direct marketing; ask for a copy of your information in a portable format; and withdraw your consent at any time where we rely on it. To use any of these rights, contact us at hello@shopfoliotcg.co.uk. We will respond within one month.

Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information.

Changes to This Policy
We may update this policy from time to time. The date at the top shows when it was last changed.

Data Controller
MRK-ECOM LTD trading as FolioTCG, Mailbox 102, 4 Blenheim Court, Peppercorn Close, Peterborough, PE1 2DU. Company No. 16527293 | VAT No. GB516399957.

Contact Us
hello@shopfoliotcg.co.uk | 01733 590304